Terms & Conditions

Last updated: 12 October 2026

These Terms & Conditions govern your use of https://www.netforcelabs.com/ and services provided by NetForceLabs Pvt. Ltd. (“NetForceLabs”, “we”, “us”, or “our”).

By using our website or engaging us for services, you agree to these Terms.

1. About NetForceLabs

NetForceLabs provides digital marketing, growth, technology, and related business services.

Services may include:

• SEO and AI search visibility
• paid advertising
• social media management
• content marketing
• short-form video
• lead generation
• cold email outreach
• LinkedIn outreach
• community marketing
• website and technical support
• marketing strategy and consulting

The exact scope of work is determined by the applicable proposal, quotation, statement of work, or written agreement.

2. Proposals and scope

All services are provided according to the scope agreed with the client.

Any work outside the agreed scope may require:

• additional fees
• a revised estimate
• a new proposal
• an updated timeline

Requests that appear minor may still be considered additional work where they require significant time, development, research, or third-party costs.

3. Fees and payment

Fees, payment schedules, currencies, and billing arrangements will be stated in the applicable proposal or agreement.

Unless otherwise agreed:

• invoices must be paid by the due date
• work may be paused if payment is overdue
• third-party fees are separate unless specifically included
• advertising spend is paid directly by the client unless otherwise agreed

All fees are exclusive of applicable taxes unless stated otherwise.

4. Third-party costs

Some services require third-party platforms or tools, including:

• advertising platforms
• hosting
• domains
• software subscriptions
• email infrastructure
• automation tools
• analytics tools
• CRM systems
• social platforms

The client is responsible for third-party costs unless they are expressly included in the agreed service fee.

Third-party platforms may change their pricing, policies, access, or functionality at any time.

NetForceLabs is not responsible for changes made by third-party providers.

5. Client responsibilities

Clients agree to provide information, access, approvals, assets, and feedback reasonably required to perform the services.

Delays caused by missing access, content, approvals, or client feedback may affect project timelines.

Clients are responsible for ensuring that materials provided to us may legally be used.

6. Account ownership

Where possible, advertising, analytics, social, website, and marketing accounts should remain in the client’s name or control.

If we create or configure accounts on behalf of a client, ownership and transfer arrangements may depend on the platform involved.

Client data remains the property of the client.

7. Marketing performance

Marketing results can never be guaranteed.

Factors outside our control may affect performance, including:

• market conditions
• competition
• advertising platform changes
• search algorithm updates
• pricing
• client offer quality
• website conversion rate
• sales processes
• seasonality
• budget

Any projections, estimates, examples, or expected outcomes are provided for guidance only and are not guarantees.

8. Advertising

Advertising performance may vary.

NetForceLabs does not guarantee:

• specific lead volumes
• cost per lead
• revenue
• ROAS
• rankings
• traffic levels
• conversion rates

Advertising platforms may reject, suspend, restrict, or modify campaigns or accounts at their discretion.

9. SEO and search visibility

SEO and organic visibility take time and depend on factors outside our control.

We do not guarantee specific rankings on Google, Bing, AI platforms, or other search systems.

Search engines may change algorithms and ranking factors without notice.

10. Outreach and lead generation

Where we provide outbound, cold email, LinkedIn, or community outreach services, results depend on audience quality, targeting, messaging, market conditions, and the client’s offer.

The client remains responsible for ensuring their business complies with applicable marketing, privacy, anti-spam, and communication laws.

We may recommend best practices, but clients are responsible for their legal obligations.

11. Content approval

Where content approval is part of the service, the client is responsible for reviewing and approving materials before publication.

If the client authorises us to publish without individual approval, we may publish content within the agreed strategy and scope.

12. Intellectual property

Unless otherwise agreed in writing:

• the client owns final deliverables created specifically for them after full payment
• NetForceLabs retains ownership of internal methods, templates, processes, systems, frameworks, code libraries, tools, and know-how
• third-party assets remain subject to their respective licences

We may use general knowledge and non-confidential experience gained during projects in future work.

13. Portfolio use

Unless otherwise agreed, we may reference completed work in our portfolio, case studies, proposals, or marketing materials.

We will not disclose confidential information or sensitive business data.

Clients may request that specific work remain private.

14. Confidentiality

Both parties agree to keep confidential information received from the other party confidential and use it only for the purposes of the engagement.

This does not apply to information that:

• is already public
• was lawfully known before disclosure
• is received lawfully from another source
• must be disclosed by law

15. Cancellation and termination

Cancellation and termination terms may be defined in the applicable proposal or agreement.

Unless otherwise stated, either party may terminate ongoing services by providing reasonable written notice.

Fees already earned or costs already incurred remain payable.

16. Refunds

Fees for work already performed are generally non-refundable.

Where a refund is appropriate, it will be assessed based on:

• work completed
• costs incurred
• third-party expenses
• the applicable agreement

17. Suspension of services

We may suspend services where:

• invoices remain unpaid
• required access is not provided
• the client requests unlawful or unethical activity
• continuing the engagement creates security, compliance, or reputational risk

18. Website information

Information on this website is provided for general informational purposes.

We aim to keep it accurate but do not guarantee that all content will always be complete, current, or error-free.

19. Limitation of liability

To the maximum extent permitted by law, NetForceLabs will not be liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from the use of our website or services.

Our total liability relating to a particular engagement will not exceed the amount paid by the client to NetForceLabs for the services giving rise to the claim, unless applicable law requires otherwise.

20. Third-party services

We are not responsible for outages, policy changes, account suspensions, data loss, or failures caused by third-party platforms or providers.

21. Indemnification

You agree to indemnify and hold NetForceLabs harmless from claims arising from:

• unlawful materials supplied by you
• infringement caused by content or materials you provide
• misuse of our services
• violation of applicable laws
• breach of these Terms

22. Governing law

These Terms will be governed by the laws applicable to NetForceLabs Pvt. Ltd. and any separately agreed client contract.

For individual client engagements, the governing law and jurisdiction stated in the signed proposal or agreement will take priority.

23. Changes to these Terms

We may update these Terms from time to time.

The latest version published on this website will apply to website use from the date of publication.

24. Contact

For questions regarding these Terms:

NetForceLabs Pvt. Ltd.
Edmonton, Alberta, Canada
Delivery team: India
Email: hello@netforcelabs.com